Technical Support Agent

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Technical Support Agent

Full-time · Amsterdam

We are on a mission. The best delivery experience, everywhere in the world. Paazl develops software for online brands and retailers that helps them achieve exactly this. And because we keep on growing, we are looking for new colleagues to join our ambitious and fun team in Amsterdam!

Paazl develops software that enables e-commerce companies to grow by simplifying shipping and allowing them to offer an excellent delivery experience to their customers. You’ll be working with a team of highly motivated professionals who are working hard to make Paazl, and our customers, more successful.

In order to maintain our rapid growth, we are looking for an enthusiastic QA Engineers.

WHAT YOU WILL BE DOING

* Prepare test cases and test scenarios
* Perform manual and automated testing
* Document testing activities
* Collaborate closely with developers and Product Owners
* Take active part in Scrum ceremonies
* Take initiative to improve quality of Paazl product

KEY REQUIREMENTS

* Bachelor or university degree
* 2 to 5 years of experience in a similar position
* Experience with Selenium, Cucumber and Soap UI
* Experience with Java
* Familiarity with Agile processes
* Creative and able to test 'outside the box'
* Accurate, decisive and result-oriented

WHAT WE OFFER YOU

* Excellent benefit
* Great work environment
* Young team with serious ambitions
* Laptop

A day in the life of 

"Your typical day will start with checking your mail, Slack messages and the state of Jira board dedicated to the SCRUM team you are embedded in. During the daily scrum, you will have an opportunity to share your progress, plans for the day and impediments with team members. You will be working on preparing test cases for tickets not yet in progress with use of QMetry and test tickets that have been implemented and code reviewed. You will work closely with developers on use cases and assessing risk. 

Our Sprints last 2 weeks so every other week you will take active part in Refinement, Sprint Planning, Sprint Review and Retrospective. During those ceremonies you will have a possibility to plan automation work for the next Sprint - with Java, Cucumber and Selenium you will help us build robust and effective automated test framework. In order to do this, you will communicate daily with other QA Engineers exchanging knowledge and ideas.

Don't forget to play table football during lunch break too!"